Returns & Exchanges
At Innovist, we stand by the science and efficacy of our formulations, offering a hassle-free 7-day return policy for products that arrive damaged or do not meet our quality standards. We ensure that your journey toward better skin and hair is supported by a transparent and efficient exchange process.
Initiate Request
Log into your Innovist account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.
Quality Verification
Upload clear photos or videos of the product and its packaging to help our team verify the concern, ensuring all seals remain intact for non-damaged returns.
Reverse Pickup
Once approved, we will schedule a free reverse pickup from your address; please ensure the product is packed securely in its original box.
Refund Processing
After the item reaches our warehouse and passes a quality check, your refund will be credited to your original payment method or Innovist wallet within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing